Q: Can I email Newark Airport?

General inquiries can be sent to Airport Customer Care .

Q: Can I get EWR support via text or video chat?

WhatsApp : Live support is available Monday–Friday from 5:00 a.m. to 9:00 p.m. ET Saturday–Sunday from 7:00 a.m. to 11:00 p.m. ET Live Video Call : This service is available Monday–Friday from 10:00 a.m. to 2:00 p.m. ET.

Question 1

Can I email Newark Airport?

Accepted Answer

General inquiries can be sent to Airport Customer Care.

Question 2

What is the phone number for general EWR airport questions?

Accepted Answer

For general inquiries, you can call customer support at +1 (973) 961-6000.

Question 3

Can I get EWR support via text or video chat?

Accepted Answer

WhatsApp: Live support is available

Monday–Friday from 5:00 a.m. to 9:00 p.m. ET
Saturday–Sunday from 7:00 a.m. to 11:00 p.m. ET

Live Video Call: This service is available Monday–Friday from 10:00 a.m. to 2:00 p.m. ET.

Question 4

Where can I find help at Newark Airport?

Accepted Answer

Airport Customer Experience Specialists (ACES), easily identified by their red uniforms, are located at the Information Centers in the arrivals area of each terminal.

Question 5

How can I find contact information for my airline?

Accepted Answer

The EWR airlines page provides phone numbers for all airlines.

Question 6

Who do I call for an emergency at EWR?

Accepted Answer

For emergencies or police assistance, contact the Port Authority Police at +1 (973) 961-6666.

Question 7

Where can I find a map of Newark Airport?

Accepted Answer

You can use the EWR interactive map to find:

Terminal layouts
Walk times and routes in terminals
Gate locations
AirTrain stations
Parking lots (daily and long-term)
Shopping and dining options
Ride app and taxi pick-up zones
Amenities and services

Question 8

How do I report Newark Airport aircraft noise?

Accepted Answer

You can submit an aircraft noise complaint online or over the phone through the Port Authority's dedicated noise complaint system.

Question 9

How do I find out which terminal my flight will use at EWR?

Accepted Answer

Check your airline’s app or flight details for the most accurate terminal and gate information. You can also search your flight to find your flight information.

Question 10

Who can I talk to for help once I am at Newark Airport?

Accepted Answer

Find Airport Customer Experience Specialists (ACES) wearing red uniforms at Information Centers. You can also get live support via WhatsApp or through a live video call Monday to Friday, 10:00 a.m. to 2:00 p.m. ET.

Question 11

Is there support for Newark Airport WiFi?

Accepted Answer

Yes, Boingo provides WiFi customer support 24 hours, 7 days-a-week at +1 (800) 880-4117.

Question 12

Can I speed up my entry into the U.S. at EWR?

Accepted Answer

Yes. Global Entry members can use paper-free kiosks. Additionally, U.S. and Canadian citizens can use the free Mobile Passport Control (MPC) app without pre-approval.

Question 13

What is "Enrollment on Arrival"?

Accepted Answer

Enrollment on Arrival allows approved Global Entry applicants to complete their required interview specifically when they land at EWR.

Question 14

Can I use Mobile Passport at EWR?

Accepted Answer

Yes, you will need to download the Mobile Passport app before your return flight to the U.S. and scan your passport. You will then need to answer some questions about your arrival and declarations, and submit a self-photo in the app up to 4 hours before arrival. Upon arrival, use the designated Mobile Passport lane to clear Customs.

Question 15

Is Global Entry available at EWR?

Accepted Answer

Yes, Global Entry is available for enrolled, approved members. Upon arrival at EWR, use the designated Global Entry lane to clear Customs.

Question 16

How long does it take to walk to my gate after security at EWR?

Accepted Answer

Terminal A: Between 2 and 10 minutes depending on the gate.
Terminal B: Between 2 and 4 minutes for all gates.
Terminal C: Between 1 and 10 minutes depending on the gate.

Find walking directions on the interactive map.

Question 17

When should I check in for my flight at EWR?

Accepted Answer

Most airlines open check-in 3–4 hours before departure and close it 45–60 minutes prior to takeoff. Gate information is usually posted 3 hours before departure.

Question 18

What ID is required for domestic flights at EWR?

Accepted Answer

Federal regulations require a REAL ID, an Enhanced Driver’s License, or a valid passport. Visit the TSA website for more information about REAL ID requirements.

Question 19

What if I don't have a REAL ID or passport?

Accepted Answer

You may use an alternate identity verification system called TSA Confirm.ID for a $45 fee.

Question 20

Are there baggage carts at EWR?

Accepted Answer

Yes, you can find baggage carts in your terminal using the interactive map.

Question 21

What can I do during a layover at EWR?

Accepted Answer

During shorter layovers at EWR, you can:

For longer layovers, you can:

Book a stay at an airport hotel, easily accessible by hotel shuttle
Take in the sights and sounds of New York City, about 30 minutes away by public transit

Question 22

Where can I get official ground transportation help at EWR?

Accepted Answer

Visit the Port Authority Information Centers in the arrivals area of any terminal to speak with official uniformed staff.

Question 23

Is there a direct bus between EWR and Manhattan?

Accepted Answer

The Newark Airport Express Bus stops at every terminal and serves Grand Central Terminal, Bryant Park, and Port Authority Bus Terminal.

Question 24

Where can I buy tickets for NJ Transit?

Accepted Answer

You can use the NJ Transit mobile app, purchase through their website, or use ticket vending machines at the station.

Question 25

What should I do if I have car trouble in the EWR parking lot?

Accepted Answer

Free emergency motor vehicle assistance (such as help with a flat tire) is available by calling +1 (973) 961-6666.

Question 26

Who do I contact for Newark Airport parking billing or special parking circumstances?

Accepted Answer

You can email Parking Customer Services .

Question 27

Who can I contact to provide feedback about my parking experience at EWR?

Accepted Answer

If you have special parking circumstances, billing questions, or other questions, please email us. You can also call +1 (888) 397-4636 then select 2.

Question 28

Is there parking for travelers with disabilities at EWR?

Accepted Answer

Yes, accessible spaces are available in each short-term lot near terminal entrances. A courtesy discount is available for those with official ADA permits, provided they do not use E-ZPass or prebooked reservations. The 24-hour maximum for travelers with restricted mobility is $35.

Question 29

How do I get to the Rental Car Center from the terminal?

Accepted Answer

You should take the AirTrain to the Terminal A station and then walk approximately five minutes to the center.

Question 30

Which rental car companies operate at EWR?

Accepted Answer

Major providers include:

Question 31

How do I return my rental car at EWR?

Accepted Answer

You can find the center by entering “Terminal A Parking Newark” into your GPS. After dropping off the vehicle, take the AirTrain to reach your departure terminal.

Question 32

Should I use the car rental company's E-ZPass?

Accepted Answer

You should check with the rental company to understand their specific toll policy and any administrative fees they may add for using their transponder.

Question 33

Can I use my own E-ZPass transponder with my rental car?

Accepted Answer

Yes, but if you use your own transponder, you should not add the rental car’s license plate to your personal E-ZPass account.

Question 34

Are there gas stations near EWR for refueling?

Accepted Answer

Yes, there are gas stations located within two miles of the airport for your refueling needs.

Question 35

Where do I find a taxi at EWR?

Accepted Answer

Taxis are available curbside at the arrivals level of each terminal:

Terminal A: Level 1, Near Door 5.
Terminal B: Level 2, Near Door 8 OR Level 1, Near Door 2.
Terminal C: Level 1, Near Door 6.

Question 36

Do I need a reservation for a taxi at EWR?

Accepted Answer

No reservations are needed; simply get in the official line and a dispatcher will direct you to the next available cab.

Question 37

What are the estimated taxi fares between EWR and Manhattan?

Accepted Answer

Fares are categorized by zones:

Zone 1 (Battery to W 13th St) is $60
Zone 2 (W 14th St to W 50th St) is $65
Zone 3 (W 51st St to W 96th St) is $70
Zone 4 (W 97th St to W 185th St) is $75
Areas above W 185th St are $80

Question 38

How can I avoid airport taxi scams at EWR?

Accepted Answer

Only go to official pickup areas for authorized vehicles and avoid anyone not wearing an official uniform who offers transportation or luggage help.

Question 39

How do I find an authorized van or shuttle service for EWR?

Accepted Answer

EWR works with several approved providers, including:

Airlink New York: +1 (212) 812-9000 or +1 (877) 599-8200
Carmel Super Saver: +1 (866) 666-6666 or +1 (800) 924-9954
ETS Air Shuttle: +1 (718) 221-5341
Trans-Bridge Coach Lines: +1 (800) 962-9135 or +1 (610) 868-6001

You can book your ride in advance or contact an authorized provider upon arrival.

Question 40

Are there airport shuttle services for areas outside of New York City?

Accepted Answer

Yes, Carmel Super Saver and Trans-Bridge Coach Lines serve areas including Long Island, Westchester, Upstate New York, Connecticut, and Pennsylvania.

Question 41

Can I book a van or shuttle service when I arrive at EWR?

Accepted Answer

Yes, you can contact an authorized provider directly or visit the Information Center on the arrivals level for assistance.

Question 42

Does EWR participate in the shared shuttle option through Uber?

Accepted Answer

Yes, the Uber Shuttle is a low-cost, shared alternative that can be booked directly through the Uber app.

Question 43

Which ride-share apps operate at EWR?

Accepted Answer

Uber and Lyft are the popular ride-share apps available for travel to and from the airport.

Question 44

Is there a cheaper alternative to a private ride-share ride at EWR?

Accepted Answer

Yes, the Uber Shuttle is a shared service that offers a lower-cost alternative with routes to Manhattan, including stops at Penn Station, Port Authority, and Grand Central.

Question 45

When should I contact TSA Cares?

Accepted Answer

More than 72 hours before travel: Submit a request online for a Passenger Support Specialist.
Within 72 hours of travel: Call +1 (855) 787-2227.

The call center is open

Monday–Friday 8:00 a.m. to 11:00 p.m. ET
Weekends and holidays 9:00 a.m. to 8:00 p.m. ET

Question 46

Is the EWR AirTrain accessible?

Accepted Answer

Yes, all AirTrain trains and stations are ADA-compliant, featuring elevators, escalators, and two designated wheelchair locations per train.

Question 47

How does the disability parking discount work at EWR?

Accepted Answer

A courtesy discount is available in short-term lots for vehicles displaying a valid ADA permit. To receive it, you must enter through the ticket lane (not E-ZPass), stay at least 4.5 hours, and press the "HELP" button to speak with an attendant upon exit.

Question 48

How do I arrange for an accessible rental car at EWR?

Accepted Answer

Contact the rental company directly to arrange for specific equipment or to inquire about shuttle services to and from your terminal.

Question 49

Is there any artwork to see at EWR while I wait for my flight?

Accepted Answer

EWR features a rotating collection of art from local New Jersey artists. Terminal A alone features over 20 digital and physical installations.

Question 50

Can I enroll in expedited security programs at EWR?

Accepted Answer

Yes, EWR has enrollment centers for Global Entry, TSA PreCheck, and CLEAR.

Question 51

Where are the Global Entry and TSA PreCheck enrollment offices located at EWR?

Accepted Answer

The Global Entry enrollment center is in Terminal B, and the TSA PreCheck office is in Terminal C. It is recommended to pre-enroll online before visiting.

Question 52

Is CLEAR available at EWR?

Accepted Answer

Yes, CLEAR is available at Terminal A, Terminal B Gates B40-B49, and Terminal C TSA security checkpoints at EWR. Hours may vary, so refer to the CLEAR website for details.

Question 53

Is there free WiFi at Newark airport?

Accepted Answer

Yes, you can connect to the "_Free EWR WiFi" network. Support is available 24 hours, 7 days-a-week at +1 (800) 880-4117.

Question 54

How do I find the hotel shuttles at EWR?

Accepted Answer

For hotel-specific shuttles, take the AirTrain to the P3 Station, where all complimentary hotel shuttle pick ups and drop offs occur.

Question 55

Are there hotels at EWR airport?

Accepted Answer

The Newark Marriott Hotel is the only on-airport hotel, but there are many other hotels near EWRthat are accessible by free hotel shuttle.

Question 56

How do I get to hotels near EWR?

Accepted Answer

Many local hotels offer complimentary shuttles. These shuttles pick up passengers at the P3 Parking Station, which is accessible via the AirTrain.

Question 57

What kind of dining options are available at EWR?

Accepted Answer

The airport offers a wide variety of choices including:

Question 58

Are there affordable food and shopping options at Newark Airport?

Accepted Answer

Yes, the "We Value You" program provides lower-cost dining and shopping options at participating locations.

Question 59

What kinds of things can I buy at Newark Airport?

Accepted Answer

EWR shops carry a variety of items such as

Question 60

Where can I go to escape the crowds at EWR before my flight?

Accepted Answer

EWR offers several airport lounges where you can find comfortable seating, quiet workspaces, and refreshments.

Question 61

Are there any spa services available at EWR?

Accepted Answer

Yes, the airport features spas where you can get a massage or a last-minute manicure.

EWR Airport FAQs

General

Flights

Arrivals

Departures

Connections

Transportation and parking

General

Public transportation

Parking

Car rentals

Taxis

Van and shuttle service

Ride apps

Accessibility services

Services and amenities

Airport hotels

Dine, shop, relax