Accessibility Services at EWR
Arranging assistance before you travel
If you require special assistance such as wheelchair services, guided assistance or oxygen requirements, you must contact your airline, travel agent, or TSA Cares in advance to arrange these services.
To help you plan your visit in advance of your trip, use the interactive map opens in a new tab to identify and locate accessible services.
Assistance where you need it
Airport Customer Experience Specialists (ACES) can be found at airport Information Centers wearing a red uniform
Get assistance by phone (available 24 hours a day, 7 days a week)
Get live customer support via WhatsApp
(available Weekdays 5:00 a.m. to 9:00 p.m. ET and Weekends 7:00 a.m. to 11:00 p.m. ET)
EWR live video call (available 24 hours day, 7 days a week)
TSA Cares
Visit the TSA Cares websiteTSA Cares is a program that allows passengers to request help going through the TSA screening checkpoint. It also provides information on the screening procedures for those with disabilities, medical conditions, and others who need additional assistance to prepare for the screening process.
If your flight is more than 72 hours away:
- If you need help with the screening process from a Passenger Support Specialist, submit a Request for TSA Cares Assistance opens in a new tab at least 72 hours before your flight.
If your flight is within 72 hours, call or submit a TSA Cares form:
- Submit a TSA Cares form with your travel dates, flight information, and the type of assistance you need. Forms are prioritized by date but may not guarantee assistance.
- Call: +1 (855) 787-2227
The call center is open:
Monday - Friday from 8:00 a.m. to 11:00 p.m. ET
Weekends and holidays: 9:00 a.m. to 8:00 p.m. ET
Restroom accessibility
All restrooms and water fountains in our terminals are accessible. EWR offers restrooms with adult-sized changing tables in all terminals to support travelers with special care needs. These spaces are clean, private, and designed for comfort.
Service animal relief areas
All terminals offer Service Animal Relief Areas (SARAs) for service animals and pets. These areas include both indoor and outdoor spaces, featuring amenities like artificial grass, sinks, and waste stations to keep areas clean and comfortable for your pet.
Contact us or provide feedback
We want every traveler at Newark Airport to feel welcome and supported. If you have questions about accessibility or want to share feedback, we are here to listen.
You can contact us using our feedback form to send comments or suggestions about your experience at EWR Airport.
For accessibility-related questions, you can email us at [email protected]
If you need to reach our ADA/Section 504 Coordinator & Title VI/Non-Discrimination Coordinator, you can email us at [email protected] opens in a new tab