Deaf or Hard of Hearing Services
American Sign Language (ASL) services
EWR provides free on‑demand American Sign Language (ASL) video interpreting through Convo Now. This service helps Deaf and hard‑of‑hearing travelers communicate easily with Airport Customer Experience Specialists (ACES).
To use it:
- Find an ACES wearing a red shirt near an Information Center on Level 1 (near Baggage Claim) of each terminal.
- Scan the QR code they provide to connect with a live ASL interpreter in your browser.
Hearing loops
Also known as an audio induction loop, a hearing loop is an assistive technology that allows hearing device users to have sounds sent directly to a user’s hearing device when it’s switched to the “T” (Telecoil) setting.
Hearing loops are available in EWR terminals at the following locations:
Need accessibility assistance?
EWR has a variety of accessibility services available for your trip. For assistance such as mobility support or help navigating between gates, terminals, security, or customs, arrange assistance in advance through your airline.
